Terms of Service
Rules and expectations for using Llooph.
Last updated: April 2026
These Terms of Service ("Terms") govern your use of the Llooph platform, including our mobile application, website, and related services. Llooph is operated by ALB BMI Pty Ltd, based in Australia. By using Llooph, you agree to these Terms.
1. Eligibility
You must be at least 16 years old to use Llooph.
2. Platform Overview
Llooph is a platform that connects users with participating businesses. Llooph does not provide, own, or control the products or services offered by businesses listed on the platform.
3. Use of the Service
You agree to use Llooph lawfully and not misuse the platform or attempt to interfere with its normal operation.
4. User Accounts
You are responsible for:
- Providing accurate account information
- Maintaining the security of your account
- All activity under your account
5. Rewards and Llooph Points
Llooph Points are part of a platform-wide rewards system and:
- Have no cash value
- Are not transferable
- May be modified, limited, or removed at any time
Rewards and offers are provided by participating businesses and may change or be withdrawn without notice.
6. Business Offers and Content
Businesses are solely responsible for the accuracy of their listings, posts, promotions, and offers. Llooph does not guarantee the availability, quality, or accuracy of business content.
7. Messaging and Communication
Llooph may provide messaging functionality between users and businesses. Llooph is not responsible for the content of communications or any outcomes resulting from them.
8. QR Scanning and Activity Verification
QR scanning and location-based features are used to verify in-person interactions and allocate rewards.
You agree not to:
- Attempt fraudulent scans
- Manipulate rewards or location verification
Llooph may suspend or restrict accounts involved in misuse.
9. Bookings and Business Interactions
Llooph may facilitate bookings or interactions between users and businesses. Businesses are responsible for fulfilling services and handling bookings.
Llooph is not liable for cancellations, service quality, or disputes between users and businesses.
10. Business Plans and Fees
Llooph may offer paid plans, trial access, or promotional access. Pricing and features may change at any time.
Complimentary or promotional access does not create ongoing entitlement unless explicitly agreed in writing.
11. Account Suspension or Termination
Llooph may suspend or terminate accounts that:
- Violate these Terms
- Engage in fraud or misuse
- Disrupt the platform
12. Intellectual Property
All Llooph branding, technology, and platform content are owned by ALB BMI Pty Ltd unless otherwise stated.
13. Limitation of Liability
To the maximum extent permitted by law, Llooph is not liable for any indirect, incidental, or consequential damages.
Llooph is not responsible for:
- Business services or products
- User interactions with businesses
- Loss of rewards or offers
14. Changes to the Service
We may modify or discontinue any part of the platform at any time.
15. Changes to These Terms
We may update these Terms. Continued use of Llooph after updates means you accept the revised Terms.
16. Governing Law
These Terms are governed by the laws of New South Wales, Australia.
© 2026 Llooph. All rights reserved.