Privacy Policy

Llooph (“we”, “our”, or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and protect your data when you use the Llooph mobile application and related services.

1. Information We Collect

Account Information

• Email address
• Username
• Profile information you choose to provide

Location Data

Llooph may access your location when you scan QR codes or interact with businesses to verify that a scan occurs at the correct business location.

Usage Information

• App usage
• Feature interactions
• Device type
• Crash reports, diagnostics, and performance data

2. How We Use Your Information

• Provide loyalty rewards
• Process bookings and interactions with businesses
• Verify QR scans and location activity
• Improve app performance and reliability
• Detect, diagnose, and fix crashes and technical issues
• Provide customer support

3. Location Data

Location services are used only to verify that QR scans occur at the correct participating business. Location data is not continuously tracked and is only accessed when required for this feature.

4. Data Storage and Security

We take reasonable technical and organisational measures to protect your personal information. Data is stored securely using trusted infrastructure providers.

5. Third-Party Services

Llooph may use third-party services including:

• Supabase (database and authentication)
• Firebase (notifications, crash reporting, and diagnostics)
• Cloud hosting providers

These providers process data on our behalf and maintain their own privacy policies.

6. Data Sharing

We do not sell, rent, or trade your personal information to third parties.

Limited information may be shared with businesses you interact with in order to process bookings or rewards.

7. Your Rights

• Update your account information
• Request deletion of your account
• Contact us regarding your data

8. Children's Privacy

Llooph is not intended for users under the age of 16. We do not knowingly collect personal data from children.

9. Changes to This Policy

We may update this Privacy Policy periodically. Changes will be reflected on this page.

10. Contact Us

If you have questions about this Privacy Policy please contact:

support@llooph.com