Privacy Policy
How we handle your information when you use Llooph.
Last updated: April 2026
Llooph (“we”, “our”, or “us”) is operated by ALB BMI Pty Ltd, a company based in Australia. We are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and protect your data when you use the Llooph platform, including our mobile application and website.
1. Information We Collect
Account Information
- Email address
- Username
- Profile information you choose to provide
Location Data
We may collect your location data to show nearby businesses, personalise your experience, and verify in-person interactions such as QR check-ins. Location is only accessed when required and is not continuously tracked.
Usage & Activity Data
- Interactions with businesses (views, bookings, messages)
- QR scans and check-ins
- Loyalty points activity
- App usage and feature engagement
- Device and browser information
- Crash reports and diagnostics
Communications
Messages between users and businesses may be stored to support platform functionality, improve services, and resolve disputes where necessary.
2. How We Use Your Information
- Provide and operate the Llooph platform
- Display relevant local content and business posts
- Enable messaging, bookings, and interactions
- Operate and manage the rewards and loyalty system
- Verify QR scans and real-world activity
- Improve performance, reliability, and user experience
- Provide customer support
3. How Your Information Is Shared
We do not sell your personal information.
Information may be shared with businesses when you interact with them (such as bookings, rewards, or messages).
We may also share data with trusted service providers who support the operation of the platform.
4. Third-Party Services
Llooph uses third-party providers including:
- Supabase (authentication and database)
- Firebase (notifications, analytics, and crash reporting)
- Cloud hosting infrastructure
These providers process data on our behalf and operate under their own privacy policies.
5. Data Storage and Security
We implement reasonable technical and organisational safeguards to protect your personal information. While no system is completely secure, we use industry-standard practices to safeguard data.
6. Data Retention
We retain personal information only as long as necessary to provide our services and comply with legal obligations.
7. Your Rights
- Access or update your information
- Request deletion of your account and personal data
- Contact us regarding privacy concerns
You can request account deletion within the app or by contacting support@llooph.com.
8. Children's Privacy
Llooph is not intended for users under the age of 16. We do not knowingly collect personal data from children.
9. Changes to This Policy
We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised date.